Five ways to reach us, round-the-clock live chat, and bilingual staff in Amharic and English. Your choice of channel - be it a Telebirr payment issue, identity verification, or bonus questions - should fit how urgently you need help.
Habtam Bet's live chat operates 24/7 with typical first replies in under two minutes. Email and social media get checked regularly during the day for non-time-sensitive questions.
For any urgent matters - failed deposits, slow withdrawals, or bonus issues - live chat is your best bet. The moment you open the chat box on habtam.bet, you're paired with an agent in under two minutes who has access to your account. Since all agents are fluent in both Amharic and English, pick whichever language feels natural.
Go with email when you need to submit documents alongside your question - identity verification challenges, official grievances, and similar issues. Include your National ID, Passport, or utility bill in your message, and Habtam Bet's compliance team will handle it within a business day. For anything security-related, use the special inbox listed below instead of the main support address.
Telegram and Facebook keep you in the loop about daily offers, the 25,000 ETB top-player pool handed out to 50 winning players daily, and the 100% welcome bonus up to 5,000 ETB. Agents answer your direct messages on these platforms too, usually within an hour.
| Department | Email Address | Use For |
|---|---|---|
| General Support | [email protected] | Account issues, deposits, withdrawals, bonuses |
| Security | [email protected] | Suspicious activity, KYC disputes, account access |
| Business | [email protected] | Partnerships, licensing, commercial inquiries |
| Affiliates | [email protected] | Affiliate program, referrals, revenue share |
Answers to the most common questions our players ask about support, how to handle payments, and managing your account.
Licensed by the National Lottery Administration, Habtam Bet includes built-in controls to help you manage your gameplay.
Tools in your account
Choose a daily, weekly, or monthly ceiling for your deposits in ETB. Lowering the limit kicks in right away.
Pick the most you're willing to lose over a time frame. Once you hit that amount, Habtam Bet shuts down play.
Cap the length of each gaming session. You get a countdown warning 10 minutes before time's up.
Get automatic check-ins at regular times with your session length and win/loss total since you logged in.
Pause your account for 24 hours, a week, or up to 30 days. You can still withdraw money during this break.
Lock your account for at least half a year. Email [email protected] to start this. The block covers every platform.